Refund & Cancellation Policy

1. Failed generations

If a generation fails on the provider side, the credits reserved for it are returned to your balance automatically — usually within a minute. You never pay for output you did not receive.

2. Subscriptions and automatic renewal

• All subscription plans renew automatically at the end of each billing period (monthly or yearly) until cancelled.
• You can cancel at any time from your account. Cancellation stops future charges; your plan and its benefits remain active until the end of the already-paid period.
• Monthly credits included with a subscription are granted for the paid period and do not convert to cash.

3. One-time credit packs

Credit packs are digital goods delivered instantly to your account. Once credits from a pack have been spent on generations, they are not refundable.

If you purchased a pack by mistake and have not spent any of its credits, contact us within 14 days of purchase at support@nanobananalab.io and we will refund the payment.

4. Refund requests

For duplicate charges, billing errors, or situations where the Service was unavailable and support could not resolve the issue, email support@nanobananalab.io with the account email and payment details. We review every request within 5 business days and issue approved refunds to the original payment method.

Nothing in this policy limits your statutory consumer rights in your country of residence.